Dispute Resolution

Under the terms and in compliance with the provisions of Law No. 144/2015, of 08.09, Aguimóveis - Móveis e Electrodomésticos Lda provides the necessary information for the consumer customer to exercise their right to complain to an official, third and that will help you resolve the dispute in question.

The alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or orientation of any conflict, before opening litigious processes in the Courts.

As a rule, the procedure can be described as follows:

1) The consumer customer asks an impartial third party to act as an intermediary between him and the supplier or service provider who is the target of his complaint.

2) The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.

Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration".

Alternative dispute resolution is generally less expensive, less formal and faster than the legal route.

Thus, in case of dispute, the consumer customer may resort to an Alternative Consumer Dispute Resolution Entity. Aguimóveis - Móveis e Electrodomésticos Lda provides the websites of some of these entities:

Example of an arbitration center:

CNIACC - National Center for Information and Arbitration of Consumer Disputes

E-mail: cniacc@unl.pt

For updates and more information, see the Consumer Portal at

https://www.consumidor.gov.pt/

(under article 18 of law nº 144/2015 of 8 September)